Trust in a Business Setting

In about the year 2000, I was asked to present to Organizational Behavior students by my friend and professor, Dr. Rick Ringer at Illinois State University.  I’ve attached the slide deck I used below.

The content that was better than what I said in the deck was when Dr. Ringer asked me near the end to explain the students why trust was important in business.  Although I don’t know if I had ever had the thought before, I opened my mouth and said:

“I can tell you why trust is important simply.  When my wife trusts me, I can explain something in 5 words that I cannot explain in 5,000 words when she does not.”

It was perhaps the first time I realized that trust creates efficiency, like nothing else every will.

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